Planned for 13 February 2027

What Are We Missing?

How to Think More Clearly Before You Decide

On 20 April 2010 a drilling crew read an anomalous test as acceptable. Eleven men died. Smart people. Good information. The wrong decision. What were they missing?

A way to ask, before the decision is made and cannot be called back, what you might be missing.

By Zafar Alam - civil engineer and Chartered Construction Manager, twelve years on major UK and Middle East projects.

The cover of What Are We Missing? - a red question mark on white

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01 / Why does it matter?

Everyone missed
one question.

Different industries. Different rooms. The same gap: the problem was never properly framed before the decision. The failures below are the evidence, and each opens a chapter of the book. All of them are in the public record.

The failure record

  • 0111livesDeepwater Horizon, 2010
  • 02$9bnvaluationTheranos, 2014
  • 037livesChallenger, 1986
  • 0411million carsVolkswagen, 2015
  • 05$639bnin assetsThe financial crash, 2008
  • 06$125millionMars Climate Orbiter, 1999
  • 346 deathsTwo Boeing 737 MAX crashes, 2018-2019
  • $65bn total cost to BPDeepwater Horizon, 2010
  • $440m lost in 45 minutesKnight Capital, a software release gone wrong, 2012
  • 73 seconds from launch to breakupChallenger, 1986
  • $20.8bn settlement approved, 2016Deepwater Horizon
  • 15 workers killed, 180 injuredBP Texas City refinery, 2005
  • 36°F the coldest shuttle launch to that dateChallenger, 1986
  • 158 years in business before it filed for bankruptcyLehman Brothers, 2008
  • 1,134 people killedRana Plaza garment factory collapse, Bangladesh, 2013
  • $4bn in criminal fines and penaltiesDeepwater Horizon
  • 4.45 factor between the two units in useMars Climate Orbiter, 1999
  • 28 emergency workers dead within four monthsChernobyl, 1986

One dot, one life.

Four of the failures in this book, drawn at the same scale.

Boeing 737 MAX2018-2019, two crashes · 346 lives
Deepwater Horizon20 April 2010 · 11 lives
Challenger28 January 1986 · 7 lives
Columbia1 February 2003 · 7 lives

Sources: Boeing 737 MAX · Deepwater Horizon · Challenger · Columbia

Fifteen cases, one question each

04 / Information, 2005-2019

Wikipedia and the troll farm

126 million reached

In 2005 the worry was that open systems were less reliable than closed ones. By 2019 the same open system had been used to reach 126 million people.

The case and its sources, chapter 4 ▾
07 / The units, 1999

Mars Climate Orbiter

$125 million

The knowledge needed to prevent the loss existed on both sides of the country. It never travelled between two buildings.

The case and its sources, chapter 7 ▾
08 / Two rooms

Apollo 13 and Columbia

7 crew lost on Columbia. Three came home from Apollo 13.

One room supported open reporting and brought three men home. The other let a warning soften as it travelled upward.

The case and its sources, chapter 8 ▾
10 / Microsoft, 2014

From know-it-all to learn-it-all

2014 a new chief executive

Could a whole organisation be asked to rehearse better thinking until it became ordinary?

The case and its sources, chapter 10 ▾
11 / Flight 1549, 2009

Sullenberger and the Hudson

207.6 seconds

Not a checklist executed and not a guess: every operation the book has named, running at the speed the situation demanded.

The case and its sources, chapter 11 ▾
13 / Merced, 1980s

Lia Lee

3 months old at her first seizure

Two coherent systems met in one hospital. Thinking harder could not mend what only thinking differently could.

The case and its sources, chapter 13 ▾
14 / Radiology, 2020

The mammogram study

5.7 points fewer false positives

The machine outperformed six radiologists. The more instructive story is what happened next, to the people.

The case and its sources, chapter 14 ▾

Swipe for all fifteen cases

The information was there. The question wasn't. This book is about that question.

And in everyday life

The failures that make no noise.

Big failures get commissions and transcripts. Most gaps in thinking are quieter - a headline, a price tag, a room in agreement.

01 / The headline.

Shared widely. Nobody read past it.

02 / The purchase.

A week comparing prices. Not a minute asking whether we needed it.

03 / The agreement.

Everyone agreed. Nobody asked why.

These three are free to download and post, in the book's design - in Downloads ▾

The premise

It wasn't a lack of information.

In these cases the facts were available, and a person, a team or an institution still could not see what those facts meant together. So we need a way to ask the missing question. The question before the answer.

“What was missing was never the information. It was the question.”
From the preface, What Are We Missing?

Read how it starts, or try the method on your own decision.

Read the free sample Run a decision through PRISM

02 / Why this book?

Reading about error is not enough on its own.

The gap

The shelf this book sits on is not empty: fine accounts of how the mind errs, catalogues of biases, gripping autopsies of decisions that went wrong.

What is missing from that shelf is a working discipline - something you can run before the decision, in the meeting, at your desk, in the small hours when the answer looks obvious.

What this is

One framework, not a hundred effects.

Five moves for the minutes before a decision, each made trainable - and built for the world you decide in now, where a machine will draft your analysis and sound sure of itself while it does.

Why believe it

The record, not anecdote, carries the cases: official commissions, hearing transcripts and peer-reviewed research.

Every chapter's sources are listed in full, free to check. The Sources, free ↓

03 / Who is it for?

A manager before the hire

You are about to sign off a hire, a budget or a plan that other people will have to live with.

A founder before the signature

The numbers look good and the room is nodding. This is the minute before you commit.

A doctor before the diagnosis

The first diagnosis fits. This is the minute before you stop looking.

A parent before the answer

A child asks something hard and you already have an answer. This is the minute before you give it.

And everyone whose decisions others live with

When someone else pays for a wrong call, the minute before matters most.

Zafar Alam

04 / Who is behind it?

Zafar Alam, civil engineer and Chartered Construction Manager (MCIOB). Twelve years on major UK and Middle East projects, five years writing this book. Full bio ↓

05 / How does it work?

Meet PRISM.

PRISM is a five-move check you run before a decision hardens - at your desk, in a meeting, alone. It exists because smart people with good information still miss the question. Four moves in sequence, one watching over them all; what you take away is a decision you can defend out loud. Select a letter to look closer.

P / 01

Problem Framing

Are we solving the right problem?

In plain words: saying what is actually being decided, before any solution gets a hearing.

When solutions arrive before the problem is agreed, the answer may be precise and still be wrong.

In the record - Volkswagen: the problem on the table was "pass the test", not "build a clean car".

What you'll be able to do: say the real decision out loud in one sentence.

PRISM is a synthesis of tested parts, not a separately validated model. Explore the framework in full in the book.

One case, all five moves

Challenger, 28 January 1986.

PProblem Framing

The room was asked the wrong question: "can you prove it will fail?" The standing engineering question had always been the other way round: "can you show it is safe to fly?"

RResearch

The O-ring risk was in the record for years. The people holding the uncomfortable evidence argued against launching in the cold, the night before.

IInterpretation

The burden of proof flipped: instead of the hardware proving itself safe, the engineers were asked to prove it would fail - in conditions never flown before.

SSynthesis

Cold temperatures, a known erosion problem, a schedule under pressure. Each piece got a local explanation; nobody laid them on one table.

MMetacognition

Confidence outran the evidence and nobody checked the process. Seventy-three seconds after launch, seven people were lost. The Rogers Commission found the risk had been known for years.

Chapter 12 tells the launch decision in full - the book ▾

The method, in your hands

See it work on your own decision.

Take a decision sitting on your desk right now. Run it through PRISM - one question per move. Be honest; it is for your own thinking.

Try it now

Run your own decision through PRISM.

Type a decision sitting on your desk, then walk it through all five moves in your own words. At the end, your decision and answers are sent to an AI model, which reads them back to you move by move. This site does not save them. The moves themselves are explained in the method.

The decision

What is sitting on your desk?

One sentence is enough. PRISM will walk it through its five moves with you, one move at a time.

P / 01 - Problem framing

Are we solving the right problem?

R / 02 - Research

What would prove you wrong?

I / 03 - Interpretation

What else could this mean?

S / 04 - Synthesis

What do all the pieces say together?

M / 05 - Metacognition

How confident should you be - and what are you missing?

Your PRISM run

Working through your decision

Taking it through the five moves, one at a time.

Who you become

The habit of taking a problem apart.

A difficulty arrives looking like a wall, solid and total. The wall stands because nobody asks what it is built from. This book trains the question until it is a habit.

1

Frames a problem well

2

Reads the evidence honestly

3

Catches itself being wrong

Understanding a failure is not enough on its own - so every chapter closes in protocols, small deliberate practices you run this week.

06 / What is inside?

The question is
the beginning.

What Are We Missing? How to Think More Clearly Before You Decide.

This is not self-help. It is a working discipline - a route you run, cases you can check, practice you keep.

Before you decide to read - the preface, in brief

The question on the cover came from work.

Where the question came from is a story told in The author.

The book opens on Deepwater Horizon (the first case). It does not treat that as a failure of intelligence. It asks how the evidence was read, how a room handled doubt, and how to make the missing question easier to ask in time.

The promise is a discipline, not certainty. PRISM is a working route through the problem, the evidence, the interpretation and the decision, with a check on your own confidence throughout. You read it once; you run it for the rest of your working life.

It was written for the world you actually decide in now. A machine will draft your analysis, summarise your evidence and sound confident doing it. The oldest problem in judgement has met its newest amplifier, and this book was built with that amplifier already in the room.

Inside the book

Fifteen chapters, one question - in three widening circles.

Each card opens into the chapter's own bibliography: pick a chapter, see the works behind it. Chapter titles are from the current typeset edition.

The reading list

498

Works behind the book

Source: the book’s Sources register, counted by type. Total 498.

The notes

584

Numbered endnotes

Notes as printed in each chapter’s Notes and Sources list. Total 584.

Circle I - The mind CHAPTERS 1-7

What your own machinery does before anyone else is involved.

01

The Foundations of Critical Thinking

Lays the foundation - how to think, and what failure looks like when nobody asks.

The case · 01 / Macondo, 2010

Deepwater Horizon

11 lives

The test readings were anomalous. What made experienced people read them as acceptable?

PRISM move: Interpretation. "Low injury rate" became "safe rig", against the pressure data.

On 20 April 2010 the Macondo well blew out, killing 11. The national Commission found the failures systemic - management decisions that saved time and money while raising risk.

02

The Machinery of Thinking

Opens up how your mind actually runs under pressure - and where it can be trained.

The case · 02 / The crisis, 2008

The financial crash

$639bn in assets

A model seemed to work for decades, and the world changed beneath it.

PRISM move: Metacognition. Checking your own confidence: Alan Greenspan told a 2008 hearing he had found "a flaw in the model" - after it failed.

Lehman Brothers filed for bankruptcy on 15 September 2008, after 158 years in business. The official US inquiry concluded the crisis was avoidable. The book asks what a strong mind overlooks when its assumptions go untested.

03

The Bugs in the Machinery

Looks at the built-in bugs in how minds work - and why smart people backed Theranos.

The case · 03 / Silicon Valley, 2014

Theranos

$9bn valuation

Prestige met one question too few: did the device actually work?

PRISM move: Research. A board of famous names stood in for evidence - the halo effect, where prestige is mistaken for proof. The disconfirming test was never demanded.

Fortune reported a valuation above nine billion dollars in 2014. The New York Times noted that, with one possible exception, the board lacked anyone with expertise in medical testing. By 2018 the company was gone.

04

What the Machine Eats

Examines what feeds the machines now feeding you answers - and what that diet does to your own thinking.

The case · 04 / Information, 2005-2019

Wikipedia and the troll farm

126 million reached

Nature compared 42 pairs of science articles in 2005; Wikipedia averaged around four inaccuracies an entry, Britannica around three. In October 2019 the US Senate Intelligence Committee reported on Russian interference through open platforms: Facebook estimated that the Internet Research Agency's content reached 126 million people.

05

The Right Tool for the Job

Shows you how to match the method to the problem before you start.

The case · 05 / The launch, 1986

Challenger

7 lives

Engineers warned against launch in the cold. Then the room changed what counted as proof.

PRISM move: Synthesis. The divergent data, the O-ring erosion, was filtered out to force one conclusion - agreement over the premise.

On the evening of 27 January 1986 engineers at Morton Thiokol argued against launching in a forecast 18 degrees Fahrenheit. They were overruled. Seventy-three seconds after launch the next morning, the shuttle was gone.

06

Deciding What Matters

Asks what actually matters - a car that knew when it was being tested, and what that reveals about what we choose to value.

The case · 06 / The test, 2015

Volkswagen

11 million cars

The cars knew when they were being tested, and performed accordingly.

PRISM move: Problem Framing. The problem on the table was "pass the test" - not "build a clean car". What a room chooses to value decides what it will see.

An on-road test by West Virginia University found a Jetta emitting up to thirty-five times the legal limit of nitrogen oxides. On 18 September 2015 the US Environmental Protection Agency issued a Notice of Violation; Volkswagen admitted the software was in around eleven million vehicles.

07

Experience Is Not the Teacher

Explains why experience alone repeats mistakes - and what real learning takes instead.

The case · 07 / The units, 1999

Mars Climate Orbiter

$125 million

On 23 September 1999 the spacecraft fired its engine to enter orbit around Mars and was lost. Ground software delivered thruster figures in pound-seconds; the navigation team expected newton-seconds, a factor of 4.45.

Circle II - The room CHAPTERS 8-12

What happens to a decision once other people are in it.

08

Whether the Room Will Let You Say It

Prepares you to read the room before you speak - two rooms, thirty-three years apart, and what each did with the warning.

The case · 08 / Two rooms

Apollo 13 and Columbia

7 crew lost on Columbia. Three came home from Apollo 13.

Apollo 13's flight controllers worked the problem in the open, and the crew came home on 17 April 1970. After foam struck Columbia's wing in January 2003, engineers' requests for images moved upward and were declined. Columbia broke apart on 1 February 2003; seven people died.

09

What the Room Does With What It Hears

Follows what organisations do with what they hear - and how to keep knowledge alive inside one.

The case · 09 / Macondo, 2010

Deepwater Horizon, again

3 companies held pieces of the warning

Warning signs had surfaced for months, in fragments, on the rig and in the offices of three companies. The presidential commission's chief counsel listed "ineffective communication and siloing of information" among the management failures.

10

Building Critical Thinking Habits

Turns method into daily habit - because understanding a failure is not enough on its own.

The case · 10 / Microsoft, 2014

From know-it-all to learn-it-all

2014 a new chief executive

Satya Nadella, chief executive from February 2014, set out to change how people thought before changing what they shipped. The chapter notes that the story reaches us mostly through the company's own accounts, and prices the evidence accordingly.

11

Integrated Decision Architecture

Assembles the whole toolkit into one routine you can run before any decision.

The case · 11 / Flight 1549, 2009

Sullenberger and the Hudson

207.6 seconds

At 3.27 p.m. on 15 January 2009 US Airways Flight 1549 met a flock of Canada geese. From the word "birds" to "we're gonna brace" the cockpit recording spans 207.6 seconds. All 155 people survived. The NTSB credited the crew's judgement and resource management, together with fortunate equipment and rescue conditions.

12

Group Judgment and Failure Prevention

On how a table of smart people can sign off on a wrong call, and what helps prevent it.

The case · 12 / Utah, 1986

The Challenger teleconference

8.45 p.m. Eastern

On 27 January 1986 Morton Thiokol's engineers in Utah tried to stop a launch in Florida. The chapter reads that night as a narrative autopsy, then lays five cases side by side - Challenger, Columbia, the Boeing 737 MAX, Deepwater Horizon and Carillion.

Circle III - The machine CHAPTERS 13-15

Deciding well when a machine can draft the answer for free.

13

Ethics, Cultural Intelligence, and Moral Reasoning in Critical Thinking

Helps you think differently, not harder, when two coherent worldviews collide.

The case · 13 / Merced, 1980s

Lia Lee

3 months old at her first seizure

At three months old Lia Lee, the daughter of Hmong refugees, had her first seizure. To the paediatrician it was a medical emergency. To her parents it was a spiritual event, qaug dab peg, "the spirit catches you and you fall down".

14

Critical Thinking in the AI Era

On how to keep thinking when thinking can be outsourced, and what happens to judgement when a confident machine answers first.

The case · 14 / Radiology, 2020

The mammogram study

5.7 points fewer false positives

On 1 January 2020 Nature published a Google Health study of screening mammograms. In the US data the AI cut false positives by 5.7 percentage points. One cancer was caught by all six radiologists and missed by the AI; another was missed by all six and caught by it.

15

The Last Choice - Sovereignty in the Age of Machines

Brings it to the endgame - three waves brought us here; the last choice is who does the thinking.

The case · 15 / Sponheim, 1492

The abbot who praised scribes

1492

Johannes Trithemius, abbot of Sponheim, wrote In Praise of Scribes to defend hand-copying against Gutenberg's presses. The chapter reads his first argument as this book's own, five centuries early, and does not claim more for him than he said.

Check the sources

Open any chapter above to see the works behind it, marked chapter by chapter. Or take the complete list first - the counts are in the counter above the chapters.

The Sources - all 498 works (PDF, free) ↓
  • ScopeFifteen chapters. The book ▾
  • Formats & priceTo be announced. Priced as low as possible.
  • How it was madeAI helped gather and test; the judgement and the final words are the author's.
  • Source recordEvery chapter's sources are listed, free to check. The works behind the book ▾

How to get it

Planned for 13 February 2027.

The book is in review now. I am reading it the way it asks you to read everything: slowly, checking each claim, and sharpening whatever does not hold. When that work is done, the formats and the price will be announced on this page first. I can already tell you the price: as low as I can make it. This book was never meant to make money. It is what I want to leave my sons, and I want it within reach of anyone who wants to read it. Leave your email and you will hear the moment it is ready.

07 / Can I read a sample?

Take it
with you.

Free to download, free to share.

The cards are words from the book in its own design - download and post them on your own channels; that is what they are for.

A look inside

Why I wrote it.

The most dangerous failure of the twenty-first century is not a failure of technology. It is a failure of thought: the quiet, trainable discipline by which a mind frames a problem well, reads the evidence honestly, then catches itself being wrong. Employers say critical thinking is the skill they most want and the one they least find, and schools still test the answer rather than the asking. Who teaches the asking? Into that gap has stepped a machine that will think, fluently and instantly, on our behalf. It will answer questions you never asked, in prose more confident than most experts, at a speed no colleague can match, and it will not once ask what the answer is missing. The oldest problem in judgment has met its newest amplifier.From the preface. The page shown is where it opens.
Read the free sample
The opening page of the preface of What Are We Missing?, beginning at 9.49 pm on 20 April 2010

08 / Want to review it?

Read it before anyone else.

What you get

An advance review copy of the book, sent to you by email.

What I ask of you

Read it, judge it on its merits and say so plainly. Send your feedback by the end of January 2027. Applying takes about two minutes, and every application is read by the author.

How many places

There is no fixed number. I am looking for as many strong, honest readers as I can find.

Apply for a review copy ↗

Nothing you send appears anywhere without your consent.

Zafar Alam, author of What Are We Missing?

09 / Who wrote it?

Built on real decisions.

I'm a Chartered Construction Manager (MCIOB) with a Masters in Construction Management. For twelve years I've delivered major infrastructure and energy projects - first in the Middle East, then in the UK. On major projects I manage subcontractors and the decisions are mine; hundreds of people live with them. I live in Aberdeen with my wife and our two sons.

Why does a construction manager write a book about thinking? Because I began this one after years on sites watching capable people with good information still fail to decide - not for lack of intelligence or data, but because the question that mattered never got asked in time. The book is my answer: five years of reading and testing, turned into a method you can run in the minutes before a decision. It is my second book.

For review enquiries, email [email protected].

Email enquiries ↗LinkedIn ↗

Already published

The Cognitive Crisis in AI-Augmented Work

A published paperback about human judgement and AI. ISBN 979-8241450630.

View on Amazon ↗

A reader of my earlier book, on Amazon

★★★★★
“We always hear about AI taking jobs but Zafar Alam’s journal is the first thing I’ve seen that actually talks about it taking over our minds… he shows with some really solid research how we’re losing that raw thinking power just by offloading the small stuff to apps.”

Sagar Poojary · 5 out of 5 stars · Verified Purchase
Amazon India, 19 January 2026 · reviewing The Cognitive Crisis in AI-Augmented Work (Kindle Edition)

Read on Amazon ↗

Watch

A Short from the What Are We Missing? YouTube channel

One of the book's shorts, on the channel.

10 / Reviews and updates

In the open.

Where this book has gone for independent review, and exactly what has come back. A name below means the book was sent or handed over - never that the person endorses it. What comes back will be quoted exactly as sent, with the reviewer's name.

Review copies are out. Advance copies are with named reviewers and domain experts, handed over in person or sent directly.

Review in progress

Muhammad Sohail

Muhammad Sohail

Senior Civil Engineer, SSEN Transmission

Senior Civil Engineer with 24+ years across major power, transmission and infrastructure projects.

Review copy in hand, 30 September 2026

Alan McWilliam

Alan McWilliam

Project Director, BAM - EGL2

A Project Director on Britain's biggest builds - now EGL2, before that HS2.

Review copy in hand, 28 September 2026

James McCabe

James McCabe

Senior Planner

A senior planner - the person who turns uncertain evidence into committed dates for a living.

Review copy in hand, 28 September 2026

See the full review log (2 more)
Muhammad Basharat

Muhammad Basharat

Head of Department, Siemens Energy

Leads civil engineering across Qatar and Saudi Arabia.

Review copy in hand, 2 October 2026

Spencer Greenberg

Mathematician and founder

A mathematician who has spent over a decade building tools that teach clearer thinking to the public.

Review copy in hand, 27 September 2026

Dated updates

27 September 2026 / Already out

The Cognitive Crisis in AI-Augmented Work

The author’s previous book is published and available now - details with the author ↑

11 / Questions

Asked and
answered.

Everything a reader asks before picking up this book. Missing something? Email [email protected].

What is it about, in one line?

What happens in the gap between evidence and judgement - and how to ask the missing question in time.

Who is it for?

Anyone whose work ends in a decision - managers, engineers, doctors, founders, students, teams. If a machine now drafts your analysis and summarises your evidence, it was written with you already in the room.

What is PRISM?

The framework the book teaches: five moves, run before any decision. See it in full ↑ or run a decision through it ↑.

How is it different from other books about thinking?

Many books explain how thinking errs. This one gives you a single route you can actually run, cases from the public record instead of anecdotes, and protocols - small deliberate practices - at the end of every chapter, because understanding a failure is not enough on its own.

Is it a self-help book?

No. The opening case is an oil rig, not an affirmation.

Will this book stop me making bad decisions?

No, and no honest book can. It gives you a method to run before you decide. The promise in the book’s own words ↑

Can I read a sample first?

Yes. The free sample has the cover, the preface and the first page of Chapter 1. It is in Downloads ▾.

How long is it, and how long does it take to read?

The current typeset edition runs to fifteen chapters and 441 pages. About 110,000 of its words are main text, not counting the endnotes and reference lists, an estimate of roughly eight hours at a comfortable reading pace. The final print page count depends on the format, which is still to be announced.

Is this for me if I have never studied thinking?

Yes. Nothing here assumes training: the machinery of thinking is explained in plain words, and every chapter's sources are listed for you to check. The only requirement is a decision you care about.

Why should I read this book?

Because, as the preface puts it, "the most dangerous failure of the twenty-first century is not a failure of technology. It is a failure of thought: the quiet, trainable discipline by which a mind frames a problem well, reads the evidence honestly, then catches itself being wrong." What the book gives you is in The book; you can try its method on your own decision right now.

How is the book organised?

Three circles: the mind, the room, the machine. The chapter list ↑

What will I walk away able to do?

Five things, one for each PRISM move. See the five moves ↑

Where the book is now.

Review copies are out. Launch is planned.

28 Sep 2026Review copies out
13 Feb 2027Planned launch

The launch

Get an email when it launches.

Something went wrong - please try again in a moment.

You're on the list. One email at launch. Nothing else.

Watch one short

A short from the What Are We Missing? YouTube channel

More shorts on the YouTube channel.

Still deciding?

Start with the five PRISM questions above. If a repeatable practice, source-checkable cases and a clear account of AI's role matter to you, follow the book to launch.

Follow the book ↗
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